Plugins Intro Tour Tutorial Support Plugin doesnt work as expected ...
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Plugin doesn't work as expected

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Henrik Pedersen
Posts: 8
Customer
Topic starter
(@henrik-pedersen)
Active Member
Joined: 3 months ago

After latest update - 4.4 - my old tours are not working and creating new tours doesn't work. When I create a new tour the entire page is grayed out and I can't select any elements. This all worked before the update. I can you released 4.5 of the free version yesterday. 

9 Replies
Deep Presentation
Posts: 88
(@admin)
Member
Joined: 3 years ago

Sorry for inconveniences. Can you rollback to previous version and check if problem persist? I just sent 4.3.2 on your email.

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Henrik Pedersen
Posts: 8
Customer
Topic starter
(@henrik-pedersen)
Active Member
Joined: 3 months ago

It's the same thing as my old tour. It still doesn't work. I do work on other pages though. The last time I can 100% confirm it worked was one month ago. It only runs on one page, so not used often. Deleting the tour and creating a new one don't work for this page. 

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Henrik Pedersen
Posts: 8
Customer
Topic starter
(@henrik-pedersen)
Active Member
Joined: 3 months ago

Also did a test on the free plugin, but that gave me an error 500 when I tried to create a new tour.

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Deep Presentation
Posts: 88
(@admin)
Member
Joined: 3 years ago

Hi Henrik, 

Since I am unable to replicate this issue in a local test environment or any test installations, I would like to request temporary administrative access to WordPress dashboard in a private message to support@deeppresentation.com to try to diagnose the issue. If a production environment is not possible for security reasons, can you please provide WordPress admin access to some staging environment where issue with Intro Tour Tutorial Plugin occurs?

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