Support forum - Recent Posts

can not view / execute the Tour

Jintang Ye — Sat, 09 May 2026 04:02:17 +0000

Hi, I am a new user for this plugin, my website is Christianedu.online, it is an online education platform. I am using it to create a step by step tour to guide the user and the instructor for the website. I have attached the screenshots of the settings for your reference and advise.

Screenshot-2026-05-09-at-12.04.32-PM.png

RE: Conflict with Iubenda Cookie Banner

Deep Presentation — Thu, 02 Apr 2026 14:23:45 +0000

Hello,
I'm sorry for very late answer. You can use Hide elements when tour is running in Plugin General Options.

Screenshot-2026-04-02-162234.png

Conflict with Iubenda Cookie Banner

Paolo Giovenzana — Wed, 05 Nov 2025 15:41:35 +0000

Hi, I'm having a problem with the Iubenda cookie banner. Basically, when the Tour starts, I can't close the Iubenda banner. Could you send me a script to block the tour from starting until the Iubenda cookie banner has been closed? https://digitall.lenius.it/

RE: Run tour with a menu entry

Deep Presentation — Wed, 27 Nov 2024 12:24:45 +0000

I'm sorry for the late reaction. I'm glad that you found a solution.

RE: URL parameters

Deep Presentation — Wed, 27 Nov 2024 12:23:09 +0000

Hello,

Did you try to turn on Strict URL parameters compare? See in attachment

Strict-URL-parameters-compare.PNG

RE: URL parameters

Avani Modi — Fri, 22 Nov 2024 21:22:25 +0000

As an amendment to this. We wanted to make sure to state that our URL parameters are generated on each page, so we essentially pass a new set of parameters to the next page of our site (which we think may be overwriting the tour parameters).

URL parameters

Avani Modi — Fri, 22 Nov 2024 21:05:07 +0000

Hi - we are trying to use the tour on pages that have parameters in the URL. We are using a button trigger. We need to preserve our internal parameters in the url, but we are finding we cannot launch a tour from a button click if our parameters exist in the URL. I've read the various topics on this subject, but we can't quite figure out what settings we should use to perserve our parameters in the URL and still allow the tour to start via button click. Thanks.

RE: Skip step using a php function?

Deep Presentation — Mon, 18 Nov 2024 12:08:37 +0000

Hi Oliver,

Thank you, I appreciate it. You can check our API at:

https://deeppresentation.com/how-to/intro-tour-tutorial-plugin/api/

There is a possibility to use your own PHP and also JavaScript to customize. There are hooks that should work for your customization. Please check it and let me know if that works for your customization.

RE: Skip step using a php function?

Olivier SCHAEFFER — Mon, 18 Nov 2024 11:02:04 +0000

Hi, anybody there? ...

Skip step using a php function?

Olivier SCHAEFFER — Sun, 17 Nov 2024 11:46:51 +0000

Hi,

I just bought the PRO version of Intro Tour, congratulations for your excellent work!

Our site includes a private area restricted to members only (connected guests).

Depending on different rights (managed with ACF), these members can have access OR NOT to specific pages. We use some php code/functions to verify the user rights and give access or not to related menus/pages.

I’ve build a tour of the private area, dedicated to members. This tour includes all pages of this private area.

It works well with members who have access to all pages. But for users who don’t have access to some pages of this tour, when Intro Tour tries to reach this unaccessible page, it come back to the beginning: they can not complete the tour.

So here is my question: is there any “hack” which would allow us to use our php code to skip or not a step in Intro Tour?

Thanks for your help on that!

Best regards,

Olivier