Plugin not working correctly

Hi There 

I have the intro tours pro plugin on of my wordpress site and it works well. I have now tried it on other sites with the same wordpress version and its not working correctly. When I click on the visual editor and it opens the page the editor sits at the bottom, its like the css is missing. I inspected it and in the consile it says that its missing a template. Tried deactivating all other plugins but it still does not work. See screenshot

Please help