Hello everyone,
I just bought the plug in intro tour tutorial and I have a problem to add text in the stages of my intro tour.
When I click on adding text, the text editing window opens correctly and I can write, however, at the time of clicking on the "confirm" button, nothing happens.
I already tried to wait, click several times, reinstall the plug-in and install an old version. Nothing worked...
Thank you in advance for your help
Hello,
Sorry to hear you are having trouble with the plugin.
Can you share a console screenshot from the developer tools when this happens? ( https://help.grasple.com/en/articles/88274-how-do-i-open-my-browser-console-and-take-a-screenshot )
Does the issue also occur in the frontend builder in the content edit mode?
@admin Hello,
Here is the screenshot you asked for.
I confirm that it's also occur in the frontend builder.
@admin Sorry to insist but, have you found a solution to my problem? It is really urgent that I can use the plug-in.
Hello, the updated version has been sent to your email. Please let me know if it resolves the issue.
I'm sorry to hear that. Sadly, I'm not able to replicate the issue. It seems to be a specific issue to your environment.
As I'm unable to fix this issue for you, we can offer a refund if the problem persists. Please let me know.
Hello,
unfortunately the problem persists ... I would like to get a refund if possible.
Thank you anyway,
Best
Hello,
I have just refunded the money, which should be returned to you in a few days.
Hello,
Thank you very much, I received the confirmation mail.
Best
