Plugins Intro Tour Tutorial Support Unable to add text in my steps ...
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Unable to add text in my steps

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(@louis-saly)
Posts: 4
Active Member Customer
Topic starter
 

Hello everyone,

I just bought the plug in intro tour tutorial and I have a problem to add text in the stages of my intro tour.

When I click on adding text, the text editing window opens correctly and I can write, however, at the time of clicking on the "confirm" button, nothing happens.

I already tried to wait, click several times, reinstall the plug-in and install an old version. Nothing worked...

Thank you in advance for your help

 
Posted : 27/09/2024 10:49 am
(@admin)
Posts: 107
Member Admin
 

Hello,

Sorry to hear you are having trouble with the plugin.

Can you share a console screenshot from the developer tools when this happens? ( https://help.grasple.com/en/articles/88274-how-do-i-open-my-browser-console-and-take-a-screenshot  )
Does the issue also occur in the frontend builder in the content edit mode?

 
Posted : 27/09/2024 11:50 pm
(@louis-saly)
Posts: 4
Active Member Customer
Topic starter
 

@admin Hello, 

Here is the screenshot you asked for.

I confirm that it's also occur in the frontend builder.

 
Posted : 30/09/2024 11:05 am
(@louis-saly)
Posts: 4
Active Member Customer
Topic starter
 

@admin Sorry to insist but, have you found a solution to my problem? It is really urgent that I can use the plug-in.

 
Posted : 01/10/2024 11:00 am
(@admin)
Posts: 107
Member Admin
 

Hello, the updated version has been sent to your email. Please let me know if it resolves the issue.

 
Posted : 03/10/2024 9:06 pm
(@louis-saly)
Posts: 4
Active Member Customer
Topic starter
 

@admin I tried but it's not working...

 
Posted : 04/10/2024 10:38 am
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