Hi - my intro tours are always showing every time I log out and then login. I have already set the trigger to 1 login only, see attached. I don't clear my cookies everytime I logout. Please help - what else should I configure?
Hi - my intro tours are always showing every time I log out and then login. I have already set the trigger to 1 login only, see attached. I don't clear my cookies everytime I logout. Please help - what else should I configure?
Hi sorry for late answer. I'm out of the office these days. Do you use some database cache ... like redish cache?
I'll check it in few days and let you know.
Thank you!
I don't use any caching plugin at all. Any help would be appreciated...
I tested this at multiple sites and it works fine. Logged in visit count is not cookie based but database based.Â
First try this - go to global plugin settings and push Clear Logged-In Visit Count button.
Also can you share all configuration of tour? ... also step table? Or can you share temporary admin access in private message at support@deeppresentation.com so I can check what is going on?Â
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Hi Jess,
You had very old version of plugin installed (and not activated so updates was not enabled). So I activated and updated and it seems to work now.
