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[Solved] Intro tours are showing every login (after logging out), even when it is set to 1st Login only

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Jess S
(@jess)
Active Member Customer
Joined: 7 months ago
Posts: 6
Topic starter  

Hi - my intro tours are always showing every time I log out and then login. I have already set the trigger to 1 login only, see attached. I don't clear my cookies everytime I logout. Please help - what else should I configure?


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Deep Presentation
(@admin)
Member Admin
Joined: 3 years ago
Posts: 82
 

Hi sorry for late answer. I'm out of the office these days. Do you use some database cache ... like redish cache?

I'll check it in few days and let you know.


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Jess S
(@jess)
Active Member Customer
Joined: 7 months ago
Posts: 6
Topic starter  

Thank you!

I don't use any caching plugin at all. Any help would be appreciated...


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Deep Presentation
(@admin)
Member Admin
Joined: 3 years ago
Posts: 82
 

I tested this at multiple sites and it works fine. Logged in visit count is not cookie based but database based. 

First try this - go to global plugin settings and push Clear Logged-In Visit Count button.

Also can you share all configuration of tour? ... also step table? Or can you share temporary admin access in private message at support@deeppresentation.com so I can check what is going on? 

 


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Deep Presentation
(@admin)
Member Admin
Joined: 3 years ago
Posts: 82
 

Hi Jess,

You had very old version of plugin installed (and not activated so updates was not enabled). So I activated and updated and it seems to work now.


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