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[Solved] Is DIVI compatible? Visual builder do not work

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(@vittorio-della-rossa)
Posts: 7
Active Member Customer
Topic starter
 

I just bought this plugin, but when I start to use it I foud no way to configure it. When I start with "configure stepd visually" The right page is displayed but it seems some elements missing and I see what is showed in the attacched image.

I am using the Divi theme, may be there are issues with your plugin and this theme?

 
Posted : 14/09/2021 10:28 pm
(@vittorio-della-rossa)
Posts: 7
Active Member Customer
Topic starter
 

I had to deactivate the plugin because not only the visual builder was unavailable, but all the site become unreadeable! I tried also to clear the cache (my sites are hosted on kinsta)
Do you have any hints??

 
Posted : 14/09/2021 10:33 pm
(@admin)
Posts: 103
Member Admin
 

Hi, 

Thank you for your purchase. I'm sorry to hear that you have a troubles with our plugin. 

Yes it is divi compatible, it will be something else.Tomorrow I'll investigate it and find solution.

Can you share a temporary access to dashboard so I can diagnose it?

 
Posted : 14/09/2021 10:54 pm
(@admin)
Posts: 103
Member Admin
 

Of course if it is possible to provide temporary access, send credentials please privately via our contact form at contact page.

If it is not possible due security, let me know and let's try in different way ... I'd just ask you to activate plugin temporarily, turn on Debug Console Output in plugins global option and send me link to starting page.

Btw did you deactivated free intro plugin?

Have a nice day

Tomas

 

 
Posted : 15/09/2021 11:40 am
(@vittorio-della-rossa)
Posts: 7
Active Member Customer
Topic starter
 

Yes the the free one was deactivated. Now I send you required infos...

 
Posted : 16/09/2021 12:08 pm
(@vittorio-della-rossa)
Posts: 7
Active Member Customer
Topic starter
 

PS I have a mirrored sandbox environment where we can do any kind of test. Here i activated the plugin and the debug options. Which type of credentials do you need? an admin one? Let me know and I wull send you link and credentials of this environment.

 
Posted : 16/09/2021 12:47 pm
(@admin)
Posts: 103
Member Admin
 

Yes admin please. Send it by kontakt from please.

 
Posted : 16/09/2021 1:10 pm
(@vittorio-della-rossa)
Posts: 7
Active Member Customer
Topic starter
 

@admin just sent to you url/usr/psw Thank a lot!

This post was modified 2 years ago by Vittorio Della Rossa
 
Posted : 16/09/2021 6:06 pm
(@vittorio-della-rossa)
Posts: 7
Active Member Customer
Topic starter
 

Do you received above info? I do not want push you, just to have a fdbk about my sent.

 
Posted : 17/09/2021 11:34 am
(@admin)
Posts: 103
Member Admin
 

Yes I did receive it. I'll check it in following days.

 
Posted : 17/09/2021 1:57 pm
(@admin)
Posts: 103
Member Admin
 

Hi,

So I checked your staging. There is an problem, that Autooptimize plugin optimizes CSS of our plugin it in a way that breaks it.

I added following into autooptimize settings -> Exclude CSS from Autoptimize:

wp-content/plugins/dp-intro-tours-pro/

And now it is working

Have a nice day

 
Posted : 21/09/2021 12:13 pm
(@vittorio-della-rossa)
Posts: 7
Active Member Customer
Topic starter
 

Wonderful ! I repeated into live environment and all run fine. Now I start to use it.

 
Posted : 24/09/2021 8:16 pm
(@admin)
Posts: 103
Member Admin
 

Perfekt, nice to hear that it is working for you on live also.

Enjoy a creating of tours.

Best regards 

Tomas

 
Posted : 24/09/2021 8:41 pm
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