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[Solved] Is DIVI compatible? Visual builder do not work

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Vittorio Della Rossa
Posts: 7
Customer
Topic starter
(@vittorio-della-rossa)
Active Member
Joined: 1 year ago

I just bought this plugin, but when I start to use it I foud no way to configure it. When I start with "configure stepd visually" The right page is displayed but it seems some elements missing and I see what is showed in the attacched image.

I am using the Divi theme, may be there are issues with your plugin and this theme?

12 Replies
Vittorio Della Rossa
Posts: 7
Customer
Topic starter
(@vittorio-della-rossa)
Active Member
Joined: 1 year ago

I had to deactivate the plugin because not only the visual builder was unavailable, but all the site become unreadeable! I tried also to clear the cache (my sites are hosted on kinsta)
Do you have any hints??

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Deep Presentation
Posts: 90
(@admin)
Member
Joined: 3 years ago

Hi, 

Thank you for your purchase. I'm sorry to hear that you have a troubles with our plugin. 

Yes it is divi compatible, it will be something else.Tomorrow I'll investigate it and find solution.

Can you share a temporary access to dashboard so I can diagnose it?

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Deep Presentation
Posts: 90
(@admin)
Member
Joined: 3 years ago

Of course if it is possible to provide temporary access, send credentials please privately via our contact form at contact page.

If it is not possible due security, let me know and let's try in different way ... I'd just ask you to activate plugin temporarily, turn on Debug Console Output in plugins global option and send me link to starting page.

Btw did you deactivated free intro plugin?

Have a nice day

Tomas

 

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Vittorio Della Rossa
Posts: 7
Customer
Topic starter
(@vittorio-della-rossa)
Active Member
Joined: 1 year ago

Yes the the free one was deactivated. Now I send you required infos...

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