I just bought this plugin, but when I start to use it I foud no way to configure it. When I start with "configure stepd visually" The right page is displayed but it seems some elements missing and I see what is showed in the attacched image.
I am using the Divi theme, may be there are issues with your plugin and this theme?
I had to deactivate the plugin because not only the visual builder was unavailable, but all the site become unreadeable! I tried also to clear the cache (my sites are hosted on kinsta)
Do you have any hints??
Hi,Â
Thank you for your purchase. I'm sorry to hear that you have a troubles with our plugin.Â
Yes it is divi compatible, it will be something else.Tomorrow I'll investigate it and find solution.
Can you share a temporary access to dashboard so I can diagnose it?
Of course if it is possible to provide temporary access, send credentials please privately via our contact form at contact page.
If it is not possible due security, let me know and let's try in different way ... I'd just ask you to activate plugin temporarily, turn on Debug Console Output in plugins global option and send me link to starting page.
Btw did you deactivated free intro plugin?
Have a nice day
Tomas
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Yes the the free one was deactivated. Now I send you required infos...
PS I have a mirrored sandbox environment where we can do any kind of test. Here i activated the plugin and the debug options. Which type of credentials do you need? an admin one? Let me know and I wull send you link and credentials of this environment.
Yes admin please. Send it by kontakt from please.
@admin just sent to you url/usr/psw Thank a lot!
Do you received above info? I do not want push you, just to have a fdbk about my sent.
Yes I did receive it. I'll check it in following days.
Hi,
So I checked your staging. There is an problem, that Autooptimize plugin optimizes CSS of our plugin it in a way that breaks it.
I added following into autooptimize settings -> Exclude CSS from Autoptimize:
wp-content/plugins/dp-intro-tours-pro/
And now it is working
Have a nice day
Wonderful ! I repeated into live environment and all run fine. Now I start to use it.
Perfekt, nice to hear that it is working for you on live also.
Enjoy a creating of tours.
Best regardsÂ
Tomas
