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[Solved] Is DIVI compatible? Visual builder do not work


Vittorio Della Rossa
(@vittorio-della-rossa)
Active Member Customer
Joined: 2 weeks ago
Posts: 7
Topic starter  

I just bought this plugin, but when I start to use it I foud no way to configure it. When I start with "configure stepd visually" The right page is displayed but it seems some elements missing and I see what is showed in the attacched image.

I am using the Divi theme, may be there are issues with your plugin and this theme?


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Vittorio Della Rossa
(@vittorio-della-rossa)
Active Member Customer
Joined: 2 weeks ago
Posts: 7
Topic starter  

I had to deactivate the plugin because not only the visual builder was unavailable, but all the site become unreadeable! I tried also to clear the cache (my sites are hosted on kinsta)
Do you have any hints??


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Deep Presentation
(@admin)
Member Admin
Joined: 2 years ago
Posts: 50
 

Hi, 

Thank you for your purchase. I'm sorry to hear that you have a troubles with our plugin. 

Yes it is divi compatible, it will be something else.Tomorrow I'll investigate it and find solution.

Can you share a temporary access to dashboard so I can diagnose it?


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Deep Presentation
(@admin)
Member Admin
Joined: 2 years ago
Posts: 50
 

Of course if it is possible to provide temporary access, send credentials please privately via our contact form at contact page.

If it is not possible due security, let me know and let's try in different way ... I'd just ask you to activate plugin temporarily, turn on Debug Console Output in plugins global option and send me link to starting page.

Btw did you deactivated free intro plugin?

Have a nice day

Tomas

 

This post was modified 2 weeks ago by Deep Presentation

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Vittorio Della Rossa
(@vittorio-della-rossa)
Active Member Customer
Joined: 2 weeks ago
Posts: 7
Topic starter  

Yes the the free one was deactivated. Now I send you required infos...


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Vittorio Della Rossa
(@vittorio-della-rossa)
Active Member Customer
Joined: 2 weeks ago
Posts: 7
Topic starter  

PS I have a mirrored sandbox environment where we can do any kind of test. Here i activated the plugin and the debug options. Which type of credentials do you need? an admin one? Let me know and I wull send you link and credentials of this environment.


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Deep Presentation
(@admin)
Member Admin
Joined: 2 years ago
Posts: 50
 

Yes admin please. Send it by kontakt from please.


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Vittorio Della Rossa
(@vittorio-della-rossa)
Active Member Customer
Joined: 2 weeks ago
Posts: 7
Topic starter  

@admin just sent to you url/usr/psw Thank a lot!

This post was modified 2 weeks ago by Vittorio Della Rossa

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Vittorio Della Rossa
(@vittorio-della-rossa)
Active Member Customer
Joined: 2 weeks ago
Posts: 7
Topic starter  

Do you received above info? I do not want push you, just to have a fdbk about my sent.


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Deep Presentation
(@admin)
Member Admin
Joined: 2 years ago
Posts: 50
 

Yes I did receive it. I'll check it in following days.


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Deep Presentation
(@admin)
Member Admin
Joined: 2 years ago
Posts: 50
 

Hi,

So I checked your staging. There is an problem, that Autooptimize plugin optimizes CSS of our plugin it in a way that breaks it.

I added following into autooptimize settings -> Exclude CSS from Autoptimize:

wp-content/plugins/dp-intro-tours-pro/

And now it is working

Have a nice day


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Vittorio Della Rossa
(@vittorio-della-rossa)
Active Member Customer
Joined: 2 weeks ago
Posts: 7
Topic starter  

Wonderful ! I repeated into live environment and all run fine. Now I start to use it.


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Deep Presentation
(@admin)
Member Admin
Joined: 2 years ago
Posts: 50
 

Perfekt, nice to hear that it is working for you on live also.

Enjoy a creating of tours.

Best regards 

Tomas


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